Tagged “client-relations”
2 articles
6 min read
Executive Briefing: What to Do When a Client Says You Under-Delivered
When a client believes you've under-delivered, the fix is a factual cross-reference, a visual value-gap map, and a 90-day recovery plan.
- client-relations
- executive-briefing
- stakeholder-management
6 min read
Absorbed vs. Billable Change Requests: Where to Draw the Line
A litmus test and decision matrix for telling absorbed change requests from billable ones, before the difference turns into a client dispute.
- change-management
- change-requests
- scope-management